Woolston Lodge Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or manage your appointments.

We're improving how we communicate with patients. If you would like information in an alternative format, for example large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know. You can call us on (023) 8044 6733 or come in and speak to the receptionist.

New extended online consultation hours from 1 October

From Wednesday 1 October, we will be extending our online consultation provision from 8am to 6.30pm. This is in line with new NHS England guidance.

We also have our new patient charter which sets out what our patients can expect from us and how patients can support us. This can be found here: You and Your General Practice.

As we work together to make improvements there are a few things that you can do to help support us, these are:

1. Be prepared: Before an appointment, think about writing down your symptoms, what you are worried about and what you want to talk about.
2. Be on time: Being late for an appointment or being unavailable for a timed call-back can affect other patients.
3. Cancel if needed: If you can’t go to your appointment, tell us as soon as you can, so we can offer it to someone else.
4. Use the NHS App or website: If you’re confident using smart phones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
5. Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily.  Please keep an eye out for messages.
6. Order repeat medicines on time: Make sure you ask for repeat prescriptions on time, so you don’t run out, and only order what you need.
7. Join the Patient Participation Group: we have a group of patients who offer feedback on the services we deliver. Our website explains how you can join our patient participation group. 

If you have any questions, or any feedback regarding the practice please contact us.

Click on the image opposite to fill out a simple online form to get advice and treatment.

e-Consults are available 8am - 6:30pm Monday - Friday and are for non-urgent medical queries.  We will respond to your query within 5 working days, please disregard the timescale stated by e-Consult.

If your query is urgent and cannot wait 5 working days for a response, please contact the surgery.

Please note that any digital image submitted as part of an online consultation, will be stored within your clinical notes.

PLEASE NOTE:

Following patient feedback, we have taken steps to restrict our on-site parking to those visiting the surgery or adjoining pharmacy.  

The new car parking system therefore allows patients and visitors to either Woolston Lodge or Lloyds Pharmacy to park for up to 90 minutes. You do not have to submit your vehicle registration number to use the car park, but will incur charges if this limit is exceeded.

Please see the signage in the car park itself or speak to reception if you would like any further information.

Our practice now offers a wide range of services through our website, register to gain access