Complaints Complaints
We always try and give our patients the best service possible but mistakes and misunderstandings can happen. If you are unhappy with the service you have received and want to make a complaint, please do so as soon as possible after the event. Please ask to speak to either the Reception Supervisor or Practice Manager, who will then undertake an investigation and follow our practice procedure for dealing with complaints. All complaints received by the practice regarding the services we provide will be taken seriously and dealt with thoroughly and speedily, and with regard to the duty of confidentiality. Our procedure has three principal aims:
To provide an explanation.
To provide an to indicate action to be taken by the practice in order to resolve the problem.
To consider the implications raised regarding practice procedures, staff training etc. in order to ensure that the problem does not recur.
This procedure is not intended to apportion blame nor to consider the possibility of negligence, or provide compensation. We believe that this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our Practice. It is hoped that at the end of the procedure, patients will feel satisfied that we have dealt with the matter thoroughly.
This does not affect your right to approach the Primary Care Trust. If you feel that you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you should contact Chrissie Dawson, on 023 8029 6929 for further advice.
Comments or Suggestions:
We are always looking to improve the service we provide for our patients, if you have any constructive comments you wish to share with us, please do so. We welcome your opinion as we aim to match our services to your needs.